Flexible Work
Emory supports a variety of flexible work arrangements to increase the agility of our workforce, support diversity, equity and inclusion (DEI), and improve work-life effectiveness. Working flexibly has become the new normal for how work is conducted today. It enables the University to address significant business challenges and it benefits both Emory and our workforce.
Types of Flexible Work
Back to topSome jobs may be on campus, while others may be offsite or a combination of both, some or part of the time. The combination of these flexible work arrangements both on and off campus at the same time is frequently referred to as a Hybrid Work Environment.
efinition
- Flexibility in traditional start and finish times (working 7:00 a.m. to 4:00 p.m., 9:00 a.m. to 6:00 p.m., 10:00 a.m. to 7:00 p.m.), as well as meal breaks which accommodate the needs of employee.
- Also referred to as flextime or flexible work hours, this is the most common form of flexibility.
Benefits
- It's easy to implement, with no direct cost.
- Increased coverage or expanded office hours.
- Eases commuting difficulties.
- Ability to align organizational needs with employee needs.
Challenges
- Depending on the agreed arrangement, could result in occasional understaffing or availability issues.
- May not provide supervision at all hours.
- May create difficulties in coordinating project schedules, special meetings, etc.
- Working outside of core business hours.
Considerations
- Establish clear work expectations and degree of desired formality.
- Manage performance by results.
- Determine means of communication.
- Ensure coverage meets business needs.
- Employee may be required to work core hours determined by department needs.
Definition
- A change in schedule that allows an employee to complete work of a traditional work week in less than five workdays. Example: a full-time employee could work four 10-hour days instead of five 8-hour days.
- For non-exempt employees, working more than 40 hours per week will result in overtime.
Benefits
- Eases commuting difficulties.
- Provides employees with larger blocks of time off.
Challenges
- Longer working hours can be more challenging and productivity could be problematic for some.
- Administrative complexity (such as timekeeping).
- May not provide supervision at all hours; occasional understaffing could occur.
- May create difficulties in coordinating project schedules, special meetings, etc.
- Availability on scheduled day off could be problematic depending on position.
Considerations
- Establish clear work expectations and degree of desired formality.
- Manage performance by results.
- Determine means of communication.
- Ensure coverage meets business needs.
- Consult with your HR Rep or the HR employee relations department regarding leave and overtime policies.
Definition
- A regular or temporary arrangement of working from home or another agreed upon site for a portion of employee’s schedule of work hours.
- For non-exempt employees, the remote access to clocking in offsite must be arranged.
Benefits
- Less interruption and enhanced productivity for tasks that require focus.
- Encourages a results-driven work environment.
- Provides a feasible alternative for business continuity and space utilization issues.
Challenges
- May not be feasible for all jobs.
- Not all employees thrive in a telecommuting work environment.
- Possible liability issues regarding at-home sites.
- May create difficulties in coordinating project schedules, special meetings, etc.
- Libraries and Information Technology Services (LITS) does not support teleworkers/remote employees working on personal devices due to potential security issues.
Considerations
- Establish clear work expectations and degree of desired formality.
- Manage performance by results.
- Determine work location and set-up.
- Determine means of communication and test in advance.
- Ensure coverage meets business needs.
- Have a back-up communications plan.
- Need for ongoing flexibility.
Definition
- Similar to telecommuting in that an employee works from a work station outside of the office. Typically a remote worker does so all of the time and rarely reports in-person to an on-campus office.
- This may include an employee who works in another state or country.
- Working remotely on a full-time basis may be considered for certain positions where the need for on-campus presence is extremely rare. However, there are additional considerations for such arrangements that need to be reviewed, approved, and documented in writing, particularly for any positions that are located outside of the Atlanta area. These considerations include taxation, healthcare benefits, cost of labor, travel expense reimbursement, availability of campus workspace, and other issues.
Benefits
- Less interruption and enhanced productivity for tasks that require focus.
- Encourages a results-driven work environment.
- Increases the candidate pool and attracts and retains specialized and highly sought after talent.
- Supports diversity in the workplace such as retirees, employees with disabilities, etc.
Challenges
- May have implications of financial or legal liability.
- High level of comfort with technology is necessary to ensure strong communication.
- Proven track record of strong performance is recommended for employees working 100% remotely.
- Supervisors of remote workers should be very comfortable managing performance based on results.
Considerations
- Emory University employees who work outside the state of Georgia are subject to all employment-related laws of the state in which they work. The University Payroll department must be informed in advance of potential work arrangements outside of Georgia. Learn more.
- Establish clear work expectations and degree of desired formality.
- Determine work location and set-up.
- Determine means of communication and test in advance.
- Ensure coverage meets business needs.
Definition
- An employee who works a reduced work schedule (less than 40 hours per week)
- Job sharing allows two staff members to share the responsibilities of one position. Approval for this type of arrangement is dependent on job suitability and identifying ideal job share partners.
Benefits
- Supports diversity in the workplace such as parents, caregivers, students, retirees, etc.
- Provides opportunity to attract and retain talented people who prefer to work part-time.
- Can help with business continuity when needs exist to adjust the workforce in order to effectively manage high/low workloads, such as when someone is on leave or extended vacation, seasonally, etc.
Challenges
- Effective communication between full and part-time staff or job share partners can be challenging and requires thoughtful planning.
- In cases of job sharing, both parties should agree up front that if one of the job partners is not meeting the needs of the organization or decides to leave the job, the other reverts to a full-time schedule, permanently or until a replacement partner is found within a reasonable time frame.
Considerations
- Salary and benefits may be impacted as a result of a change in work schedule. Regular employees working less than 20 hours per week are not eligible for most benefits.
- Employees changing their work schedule should consult with their HR Rep and the benefits department to discuss the impact on benefits eligibility.
- A consultation with HR's employee relations department may also be beneficial, particularly if there is a need for a change in job duties as a result of the change in work hours.
Definition
- The ability for shift workers to trade shifts with each other.
- Frequently used by non-exempt hourly shift workers and by nursing and medical staff.
- Swapping shifts can be managed manually or electronically with planning tools available in the marketplace.
Benefits
- Valid flexible work arrangement for non-exempt hourly workers and other staff with limited options to choose.
- Provides autonomy to workers enabling them to better manage their work and personal responsibilities.
Challenges
- Can be difficult to manage with large numbers of staff if done manually.
- Planning tools typically have a fee associated with them.
Definition
- A flexible work arrangement that allows an employee a gradual return to work after being on leave (example parental, personal, medical) and work a reduced number of hours for a period of time, eventually returning to their original work hours.
- May involve fewer hours and/or modified duties based on a structured return to work plan.
Benefits
- Helps employee re-adjust to full attendance and performance at work after a prolonged absence.
- Allows for return to work much sooner and settle back into a normal routine.
- Research shows that it improves overall well-being.
- Allows transition and supports family friendly work practices.
- Potential for reducing costs by getting employee back to work earlier and by reducing the need for other workers to cover their work or utilizing a temp.
- Reduces errors by allowing an employee to gradually return to work instead of rushing back to work at a demanding or strenuous pace in which he/she may not be ready for yet.
Challenges
- Requires managerial planning with employee in advance.
- Difficulties can arise with recovery which can change plans.
Considerations
- Requires strong communication between employee, manager and colleagues.
- Pay schedule and leave time will need to be sorted out in advance.
- Consult with HR's benefits department regarding the return from medical leave on a reduced schedule and the impact of a reduced schedule on benefits costs and eligibility.
- Consultation with HR's employee relations department may be helpful in advance.
Definition
Phased Retirement refers to a broad range of flexible retirement arrangements, both informal practices and formal workplace policies, which allow employees approaching normal retirement age to reduce the hours worked or work for their employers in a different capacity after retirement.
Benefits
- Flexible work arrangements that allow the user to juggle competing non-work responsibilities (e.g., providing care to a family member).
- Opportunity to transition into retirement rather than make an abrupt exit from the workplace.
- Ability to stay connected to the organization and contribute.
- Provides increased income for those whose retirement funds are insufficient.
- Can foster ways to retain experienced workers, especially those who hold critical positions who may be difficult to replace.
- May reduce costs associated with hiring and training new employees.
- Supports succession planning.
Challenges
Requires significant advance planning (1+ year in advance) by the employee, department, manager and human resources (employee relations and benefits)
Considerations
- Employee will need to initiate a conversation and seek out guidance in planning.
- Salary and benefits will likely be impacted as a result of a change in work schedule.
- Consult with HR's benefits department regarding the impact of a reduced schedule on benefits costs and eligibility while working and in retirement.
- Advanced planning with manager, HR Rep, employee relations and benefits is strongly advised in order to ensure a smooth transition of responsibilities and associated changes in salary and benefits.
Shifting meeting times
Early morning or late afternoon meetings can cause conflicts with those who have difficulty attending due to caregiving responsibilities, educational commitments or commuting issues. Shifting meeting times can help accommodate the wide range of different employee schedules.
Seasonal flexibility
Certain seasons may allow for more flexibility such as the summer months or winter break period.
Split Onsite Schedule
An employee may be assigned to work onsite on a staggered or split schedule; for example, employees in group A work onsite for one week while those in group B work remotely; the following week group B work onsite and group A work remotely.
Parameters
Back to topEmory University has established the following campus-wide parameters for flexible work arrangements:
- Due to different business requirements of departments and positions, Flexible Work Arrangements (FWA) are not “one-size fits all” across the Emory campus; it is understood that not all flexible work arrangements will be suitable for every job. FWA may not meet the needs of every employee; he/she should be able to opt-out of an arrangement. Each division at Emory has its own Policy on Flexible Work. These guidelines are based on best practices and should be incorporated into all division policies.
- Approval of FWA should be based on job suitability and work performance, thus viewed as “reason neutral.” FWA require an acceptable level of performance and the ability to work independently, with minimal supervision.
- FWA should be mutually beneficial to the employee and Emory. FWA should be determined by managers and employees within the confines of divisional leadership.
- Work performance should be measured based on work results, timeliness, quality, demonstrated accountability, and communication.
- When working flexibly, employees will maintain the same level of service excellence as when working traditionally. All employees are expected to maintain all functions of their job requirements, maintaining the same or higher level of professionalism, productivity, and customer service, without adversely impacting another staff member’s workload.
- Managers, staff, and teams should maintain clear and effective communication with each other. The Office of Information Technology (OIT) offers tools to enhance the productivity levels of a flexible workforce. All faculty and staff are encouraged to take advantage of these offerings.
- Work schedules must address required staffing levels to meet operational needs and work demands. FWA are not a guarantee, and the employee is expected to arrange the work schedule to meet work obligations where their presence is needed.
- Managers and their employees should meet at least once per month/quarter to evaluate the effectiveness of the FWA for both the employee and Emory. This is a time to work through any performance related concerns and/or necessary changes to the job arrangement.
- FWA should not cause an increase in labor expense.
- Written agreements between employees and work units clarify expectations around FWA and are required for all FWA. Written agreements should include the specifics of FWA (such as work hours and location), measures under which success will be assessed, and clear expectations of work performance. View sample proposed work agreement.
- Many divisions require staff to submit work arrangement requests for approval through PeopleSoft. This is for all work arrangements not just flexible work arrangements. Check with your supervisor and/or HR leader if you are uncertain about this. Generally, if you log into PeopleSoft and do not see an icon for Work Arrangement Requests, you are not required to complete it but are likely still required to have a written flexible work arrangement agreement with your supervisor. Flexible work requests can be made through the Work Arrangement Tool in PeopleSoft if your division requires this be completed. These arrangement agreements should be reviewed throughout the year and at least annually in PeopleSoft. Those who are required to submit requests via PeopleSoft will receive reminders about keeping them updated at least once annually and when there is a change in work status.
Parameters for flexible work in the College also include:
- Flexible Hours: Employees may request workday start and end times that differ from the
established standard (8:00 a.m. to 5:00 p.m.), while maintaining the same number of hours per
day. - Telecommuting: Employees may request to work from a remote location no more than five out
of 10 work days. If important meetings, events or other matters arise on a normal remote
workday, an employee will be expected to work on campus, as the work requires. - Split onsite schedules: To assist with space limitations and, specific to working during a
pandemic where physical distancing requirements are in place, departments may also offer an
on-site staggered or split schedule where two or more employees share a space; for example,
on certain days, some employees may work on-site, while other employees are allowed to work
virtually, and vice versa.
- FWA may be discontinued at any time based on performance, departmental requirements, school needs, university policy, or other factors.
Training & Resources
Back to topRequired Training
Employees
Employees must complete the "Understanding Flexible Work Arrangements in Today’s Workforce" course in Brainier.
To access:
Log in to the Learning Management System (LMS) via Self-Service
Click on "Learning Management - Brainier"
- Using the search bar at the top, search for the course name: Understanding Flexible Work Arrangements in Today’s Workforce
Supervisors
Supervisors must complete the "Understanding Flexible Work Arrangements in Today’s Workforce" course in Brainier.
To access:
- Log in to the Learning Management System (LMS) via Self-Service
- Click on "Learning Management - Brainier"
- Using the search bar at the top, search for the course name: Understanding & Managing Flexible Work Arrangements
Technology Training & Resources
Consultation
If you are looking for additional support with flexible work arrangements, reach out to your department's College HR support contact.
Central Human Resources is also available to provide consultations for staff, managers, HR professionals, and campus leaders about flexible work arrangements. To inquire about these training or consultation opportunities, contact Audrey Adelson at audrey.adelson@emory.edu.
Flexible Work Arrangement Request Process
Back to topIf you are interested in working a Flexible Work Arrangement, please review the following before drafting your request:
- Complete the required training
- Review the Emory College Flexible Work Policy
- Start with a conversation with your manager to determine if they are supportive of flexible work arrangements.
- Draft a written proposal of that includes:
- the Flexible Work Arrangement being requested
- details of how job performance can be managed and measured throughout such an arrangement
- expectations as to how communications will be managed
- coverage during absences (sick, vacation, off-site appointments)
- meal breaks (for all employees) and rest periods (for non-exempt/hourly employees)
- Allow your manager time to review your work request. If necessary, schedule a meeting with your supervisor to discuss the proposal. Your supervisor should approve or deny your request within 30 days.
- If you and your supervisor come to a mutual agreement for your flexible work arrangement, sign the final proposal and provide to your supervisor for submission to College HR for review. If your request is denied, make any necessary revisions and resubmit.
- Upon review by College HR for consistency with policy and practice, it will be submitted to the Dean for final approval.
- Once the proposal is approved by the Dean (or designee), then you and your supervisor must complete a Flexible Work Agreement. View a sample.
- Submit the agreement to College HR for final approval prior to implementing the flexible work arrangement.
- Once final approval is received on the agreement:
- determine a pilot period with your manager and include several check-ins with them to see how it is going
- submit the arrangement in the Work Arrangement Tool in PeopleSoft/Self-Service.
When a staff member approaches you to discuss a flexible work arrangement (FWA), try to be timely in meeting with them. If you have not already, review the College's Flexible Work Policy complete the required training before considering their proposal. Keep an open mind and base your decision on job suitability and work performance. Provide them with feedback and suggestions. For tips, review the document Assessing Job Suitability for Flexible Work Arrangements. If you need help, seek guidance from your College HR support contact.
Request Approval
Employees may request FWA for their specific job. First, they will provide you with a written proposal that includes:
- the Flexible Work Arrangement being requested
- details with regards to how job performance can be managed and measured
throughout such an arrangement - expectations as to how communications will be managed
- coverage during absences (sick, vacation, off-site appointments)
- meal breaks (for all employees) and rest periods (for non-exempt/hourly employees)
If necessary, schedule a meeting with them to discuss the proposal. You should approve or deny their request within 30 days. If you and the staff member come to a mutual agreement for their flexible work arrangement, sign the final proposal and submit to College HR for review. If you deny their request, they may make any necessary revisions and resubmit.
College HR will review the proposal for consistency with policy and practice and submit to the Dean for final approval. Once the proposal is approved by the Dean (or designee), then you and the staff member must complete a Flexible Work Agreement. View a sample.
Submit the agreement to College HR for final approval prior to implementing the flexible work arrangement. Once final approval is received on the agreement:- determine a pilot period and include several check-ins with them to see how it is going
- the staff member must submit the arrangement in the Work Arrangement Tool in PeopleSoft/Self-Service where you will approve it for documentation purposes
Evaluation of the FWA
On at least a monthly basis for the first six months (quarterly at a minimum thereafter), you must meet with the staff member to evaluate the effectiveness of the FWA. If employee productivity or performance does not meet expectations, adversely impacts the work of the College, or if the job is no longer suitable for FWA, you may suspend or terminate the arrangement. Any changes to the FWA should be reflected in the Work Arrangement Tool in PeopleSoft/Self-Service.
Performance Reviews
Consistent with Emory policies, you are expected to conduct performance reviews of all employees. Performance reviews should include assessment of the continued appropriateness of a flexible work arrangement and the employee’s demonstrated performance in the areas of work results, timeliness, quality, demonstrated accountability, and communication.
Work Arrangement Tool
Back to topOnce a flexible work arranagement (FWA) agreement has been approved by a supervisor, College HR, and the Dean, it must be submitted to the Work Arrangement Tool in PeopleSoft/Self-Service.
Steps to Submit
- Log in to PeopleSoft/Self-Service
- Click on the "Work Arrangement Requests" tile. If you don't see this tile in PeopleSoft, your division has not yet launched the tool (check with your supervisor or local HR)
- Log in again with your Emory NetID and password
- Click on "New Request" from the left-hand menu
- Complete the form by answering the questions
- Click Submit
Your request will then be sent to your supervisor for approval. Approval may take up to 30 days.
Keep Updated
Staff should update their request form at minimum once per year or when a significant change in their job or work arrangement takes place.